Exchange Policy

At Feruz x Feyonka, we're committed to ensuring your satisfaction with every purchase. To provide clarity and convenience, please take a moment to review our exchange and return rules:

Size Exchange: If the size of your purchase doesn't quite fit, we're here to help. Simply reach out to us via direct message on Instagram (@feruzshop or @feyonkasg) or drop us an email at feruz.shop@gmail.com. We'll gladly guide you through the size exchange process, ensuring you get the perfect fit. Please ensure the item is in its original condition with all tags and packaging intact.

No Refunds Policy: Please note that we do not offer refunds for any reason, except in cases of item defects. If you receive a defective product, let us know, and we'll promptly assist you with an exchange or a replacement. To initiate a defect-related request, please follow our guidelines and provide any necessary proof of defects.
All exchange and refund requests must be made within 14 days of receiving your order.

Note: Sale/discounted items are strictly not valid for exchange or refunds.

Our goal is to make your shopping experience with us as seamless as possible. If you have any questions or need further assistance, don't hesitate to contact us. Your satisfaction is our priority.