Exchange Policy
At Feruz x Feyonka, we're committed to ensuring your satisfaction with every purchase. To provide clarity and convenience, please take a moment to review our exchange and return rules:
Size Exchange: If the size of your purchase doesn't quite fit, we're here to help. Simply reach out to us via direct message on Instagram (@feruzshop or @feyonkasg) or drop us an email at feruz.shop@gmail.com. We'll gladly guide you through the size exchange process, ensuring you get the perfect fit. Please ensure the item is in its original condition with all tags and packaging intact.
No Refunds Policy: Please note that we do not offer refunds for any reason, except in cases of item defects. If you receive a defective product, let us know, and we'll promptly assist you with an exchange or a replacement. To initiate a defect-related request, please follow our guidelines and provide any necessary proof of defects.
All exchange and refund requests must be made within 14 days of receiving your order.
Note: Sale/discounted items are strictly not valid for exchange or refunds.
Our goal is to make your shopping experience with us as seamless as possible. If you have any questions or need further assistance, don't hesitate to contact us. Your satisfaction is our priority.
MODAL
Modal is a breathable semi-synthetic fabric spun from beech tree pulp. It is exceptionally soft and cool, providing all-day comfort. With proper care, it resists wrinkles and maintains its shape, making it a durable and low-maintenance choice.
Hand wash
For optimal care, hand washing is highly recommended. Use a gentle detergent sparingly to maintain the fabric’s smooth texture. During 1st wash, garments may give off colour.
cold water only
Use cold water to prevent shrinking, protect colour, and keep the fabric soft.
hang to dry
Do not tumble dry, always hang to dry. For storage, keep garments on a hanger to maintain the fabric’s original form
Tencel
TENCEL™ Lyocell fibers are soft, smooth, and highly durable, offering natural breathability and temperature regulation for all-day comfort. Made through an eco-friendly closed-loop process, they provide a subtle sheen and a lower environmental impact.
gentle wash
Hand-wash or use a delicate cycle with cold water and mild detergent. Turn inside out and use a mesh bag for extra protection.
Do not wring
Do not tumble dry or wring. Gently press water out, then hang or lay flat to maintain shape and softness.
do not bleach
Treat stains immediately with mild detergent and avoid bleach. Store clean, dry garments in a cool and ventilated place.
cotton bamboo
Cotton bamboo fabric is naturally breathable and highly absorbent. It wicks moisture away from the skin, keeping you dry and comfortable. Unlike regular cotton, it allows moisture to evaporate quickly and feels incredibly light and silky soft. Cotton bamboo is also stronger and more durable than cotton.
gentle wash
Hand-wash or use a delicate cycle in cold water with mild detergent.
Do not tumble dry
Avoid tumble drying to maintain shape and softness. Lay flat or hang to air dry.
do not bleach
Avoid bleach, fabric softeners, and harsh chemicals as they can weaken the fibers.